If you’ve ever experienced issues when flying, you’ll find our guest Professor Jeremy Cooperstock especially interesting.  Not only does he have knowledge of how airlines work on a technical level, he’s also an advocate for passengers who may fall prey to situations such as the recent Delta Airlines fiasco. Delta had to ground many of their flights due to a power outage in Atlanta, which impacted their computer systems and operations worldwide, resulting in flight delays. Professor Cooperstock explains why this shouldn’t be happening and what to do if travel issues happen to you.